Nobody's Business but the...

I'm not sure my prose alone is enough to convey the grunting wretchedness of this particular customer, but I shall try, dear readers, I shall try.

Said troglodyte came bounding up to one of the patented Goliath^tm information desks, red in the face. How could he, he asked, be expected to write the article he had due for the next morning when our books are in such a state? The spit-flecked golem in question apparently needed a Lonely Planet guide to Turkey. For his article on Turkey. For some reason, it was imperative that he essentially copy out selected highlights of a travel guide and pass it off as his own work right then and there.

Feigning sympathy to his predicament, or at least blood pressure, I wandered over to the Travel section with him. Along the way, he explained to me that he had found books on Turkey in two completely separate places. I nodded, and made the appropriate cooing noises to soothe him. Arriving at the shelves, he indicated these places. He pointed to the end of one shelf. "There," he said, casting his eyes about for the rest of the books, "and there."

Triumphantly, he pointed to the beginning of the shelf below the first he'd indicated. He clearly believed he'd discovered an example of the most gross stupidity. So, when I pointed out to him that this was merely the next shelf, his face fell.

And it was fucking glorious. He stumbled about for a while, making bold claims that, really, the alphabet should run along the whole length of the section at the same height (about fifteen metres or so in this case), then go down a row of shelves. I didn't have the heart to explain that the system we were using has been tried and tested by bookstores and libraries the world over.

I could see that part of him had died that day. And, until my self-righteousness is similarly punctured by some carpeted homonculus, that thought will keep me warm at night.