Tuesday, October 23, 2007

Customer-salesperson confidentiality

Today, I thought I had actually dealt with an almost-normal member of the public, for whom I was ordering an expensive specialist business book of some kind from the UK. This process, from order to delivery at the shop, via air-freight and the censor board (of course), takes about two weeks. When people don't like this, they normally say "Amazon can get it to me quicker" (sometimes true, although Amazon packages are generally quite thoroughly searched by the thought police, which adds to the advertised time), or just "Oh really? Well forget it then" (though not as many as one might think, given the number of Goliath Books customers who don't even want to wait two days in the UK). However, this charming man simply enquired:
"Can you give me the details of anyone else who has ordered this book, so I can check if they're one of my colleagues?"
Eep.

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